How we use your information
This privacy notice, together with our terms and conditions, sets out how we will use the personal data that we collect about you. It applies to information about you that you have provided to us, or information that we have collected about you.
We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our website, fill out a form, during a telephone conversation, or subscribe to a newsletter. You may be asked for your name, email address, mailing address, phone number and other specific details relating to your enquiry.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of data protection legislation. We will however ensure that adequate measures are in place to protect your information and treat it as securely as it would have been had it remained in the EEA.
We may also use your information to help us better understand you as a customer so that we can tailor our services to meet your needs, for statistical analysis and to monitor and analyse our business.
Using our services
When you use our service, we may process your details as required, so that we can manage your enquiry with us. This will be done based on both your legitimate interests and the legitimate interests of Anita Staley Mortgages.
If we provide you with financial advice, your data will be kept in accordance with FCA regulatory expectations, which in some cases mean the duration could be indefinite.
By using our website
If you visit our website, we will automatically collect the following information:
- Technical information, including internet protocol (IP) address used to connect your computer to the internet, the display language, browser type and version, the operating system and the platform.
- Name and job title
- Contact information including email address
- Demographic information such as post code, preferences and interests
- Other information relevant to customer surveys and/or offers
This information is collected by cookies. You can find out more about the cookies we use by visiting our Cookie Policy section further down this page.
Please note, to improve our website, we may use feedback you provide to improve our products and services. We believe that this is in both our customers' interest and the interest of Anita Staley Mortgages. We won't share this information with anyone else — we just want to improve our service to you.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services.
- We may periodically send promotional emails, subject to your consent, about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you, subject to your consent, for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
By completing an enquiry form
The information that we collect from an enquiry form that you complete will be used to process your interest in our services.
By telephone
When your enquiry has been generated by an enquiry form, to gain additional information from you, we may contact you by telephone.
We may ask you if you'd like to receive details of other services that we provide and any relevant offers. We will only use your personal information for this purpose if you have consented. You may unsubscribe from any email marketing via unsubscribe links placed within each email or by emailing hello@anitastaleymortgages.com.
We may also ask for consent for our partners to contact you with news and information of special offers. Please be assured that we will only share your data for this purpose when you have agreed for us to do so.
Your rights: accessing your personal information
In accordance with data protection legislation, you can make a request to us for the personal information we hold about you. This is called a 'subject access request'. If we do hold information about you, we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
We will provide you with the information to which you are entitled within one month of your request. However, we will need to check who you are and therefore we will ask you for proof of identity. We do this to protect your personal information from being disclosed to anyone who should not have access to it.
You may be able to exercise additional rights, such as to ask us to stop using your personal data or to delete it, and you can ask us to correct any inaccurate information that we may hold about you.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Contact us
If you have any questions about this Privacy Policy, or for more information concerning your rights, including your right to access any personal information that we hold about you, you may contact us by email at hello@anitastaleymortgages.com, or write to us at:
Anita Staley Mortgages
130a Market Street
Edenfield
Lancashire
BL0 0JL
Your acceptance of these terms
By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
Information Commissioner's Office
If you are not satisfied with how we handle your personal data, in the first instance please contact us at hello@anitastaleymortgages.com. Should you remain dissatisfied, you may contact the Information Commissioner's Office:
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Tel: 0303 123 1113
- Website: ico.org.uk/concerns
Changes to this privacy policy
Anita Staley Mortgages has the discretion to update this privacy policy at any time. Please check this page for any changes and to stay informed about how we process the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy & Cookie Policy periodically and become aware of amendments.
Cookie Policy
What is a cookie and what do they do?
A cookie is a text file that is put on your device (computer, laptop, tablet etc.) when you visit a website. Cookies can give users of websites a better experience and make them work more efficiently. Without cookies, it would be very difficult for a website to remember the user's preferences or registration details for a future visit.
We use cookies in several different ways to ensure that every visit is smooth, helpful and informative. We sometimes use third-party cookies. We have outlined below the types of cookies that we use:
- Strictly Necessary: These cookies are necessary for the site to function. If you don't allow these cookies, you won't be able to use our website.
- Analytical / Performance: These cookies allow us to count visits and traffic so that we can improve the performance of our site and therefore improve the customer experience. If you don't allow these cookies, we won't know which pages are the most (and least) popular.
- Functionality: These cookies allow the website to provide better functionality and personalisation. If you don't allow these cookies, some parts of the website may not work properly.
- Targeting: These cookies and similar technologies help personalise content. Whilst they can track your visits to other websites, they don't usually know who you are.
How do I manage cookies?
Before cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set the relevant cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies, unless those cookies are strictly necessary; however certain features of our site may not function fully or as intended.
You can modify your browser settings so that it notifies you when cookies are sent to your device. This will allow you to manage the cookies that are set from using this website. You can refuse cookies altogether, however in doing so, you may not be able to use the website at all or some parts of the website won't work properly.
Here's how you manage cookies in the major browsers:
For more information on cookies and how to manage them, please visit allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout.
If you have any questions or comments on this Cookie Policy, please contact us at hello@anitastaleymortgages.com.